FAQ
DELIVERY & ORDER PROCESSING-
Is there a minimum order value?
No, there is no minimum order.
When can I expect delivery?
Orders received before 1400 hours Monday to Friday will usually be dispatched the same day. Any orders received after 1400 hours on Friday, over the weekend or on Bank Holidays will be posted on the next working day. All our orders are sent by Royal Mail second class post. Royal Mail advise that it can take 2-5 days to arrive within the UK.
Sometimes during busy times of the year , delivery can take much longer due to the amount of mail within the Royall Mail system. Please allow plenty of time before your occasions to avoid disappointment.
Can I have an order sent to another address?
Yes, when you get to check out you will see that the delivery address box will be ticked ‘same as billing address?’ If you untick that box, it will give you space to fill in a different delivery address.
Do I need to open an account to place an order?
No, you can check out as a guest if you wish. If you set up an account, you will be able to view past orders and save your address which will make your shopping experience even quicker next time. You will also receive any special offers and discounts that are available by email.
Can I order by phone?
No, currently our ordering is online only for delivery
How do I know that my order has been received?
You will receive an email confirmation detailing your order.
I have not received a confirmation email. Has my order been placed?
Please contact us on info@bare-cards.co.uk with full details and we can check for you. Please give us your full name, date and time of your order and your postcode and the products ordered. Please check your junk folder as depending on your settings, confirmation emails could be found in there.
I am attempting to order 3 cards but the website continues to show 1. Why is this?
Unfortunately, this means the item has only one in stock. If you would like to be notified when the item is back in stock please enter your name and email address in the box provided under each listing. If you would like further information on availability, please contact us at info@bare-cards.co.uk and we will be able to help.
Can I add to my order after it has been submitted?
Once you have received the order confirmation, your order will be sent straight to our dispatch team for picking and posting. This means that unfortunately, we are unable to add items. You will need to place an additional order.
Is your website secure?
Yes. Payments are handled by a third party with industry leading encryption and security. We do not see, store or have access to your credit card information.
What happens if I do not receive my order?
Royal Mail do not regard an item as lost until 15 working days in the UK . If it is longer than this and you still haven’t received your order, please contact us on info@bare-cards.co.uk. You may be required to complete a lost declaration form.
I am having technical problems with your website. What do I do?
Please contact us on info@bare-cards.co.uk with details and we will pass to our tech team for investigation.
ACCOUNT-
How do I open an account?
You can click the ‘My Account’ button displayed at the top left of any page. You will then have an option to sign in or register.
What do I do if I’ve forgotten my password?
Please click the ‘sign in’ button at the top left of any page. That will display the log in page on which there is a link for forgotten password.
How do I remove an item from my favourites?
To remove an item that you have previously marked as a favourite, go to Wishlist. Click onto the product and then click the star. This should remove it from your Wishlist.
RETURNS-
I want to return an item as I no longer need it?
We are confident that you will be satisfied with your order but should you want to return an item , please check our Returns Policy.
I’m unhappy with my product and I’d like to speak to you about it?
We’re really sorry that you’re unhappy with your product so please get in touch and we’ll try our best to solve the problem. Please email us at info@bare-cards.co.uk and one of our team will call you to discuss.
I have returned an item. How long before the refund will appear in my account?
Once we have received your parcel back, refunds can take between 3 and 10 days to appear in your account. The exact timing will depend on which payment platform processed your order. This is not something that we have any control over. We process refunds on the same day that we are made aware or receive the goods back.
Any Other Questions?
If you can’t see the answer to your question here, please get in touch and we will try to help: info@bare-cards.co.uk