Returns Policy

This policy sets out the returns policy for goods or services purchased through the online store operated by Bare Cards.

If you are not completely satisfied with your order, please email us in the first instance at info@bare-cards.co.uk as we may be able to resolve the issue for you.

However, if you are still not satisfied you may return it to us within 7 days.

We will issue a full refund for the price of any item returned to us in its original condition. Unfortunately we will only refund return postage costs if the reason for the return is a result of our error or if the card is damaged.

Personalised Cards

You may cancel an order for personalised cards at any time prior to proof approval. If you wish to cancel an order after this you must inform us immediately to enable us to try to stop the printing process. We will then take all necessary steps to minimise any financial liability on your part, but we must emphasise that, once the printing process has started you will be liable to pay in full for any part of your order which has been printed prior to your cancellation

14 day money back guarantee

Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days.

Faulty items

If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.

Refunds

If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.